Refund policy
Returns
You can return an item within 30 days of delivery if it is unopened and still factory sealed, in the original retail packaging. For hygiene reasons, condoms and other personal-care items that have been opened cannot be returned, unless they arrived damaged, defective, or not as described.
Returns are accepted for orders shipped within the United States. If your order was shipped to a country whose consumer law gives you additional return rights, those rights still apply.
Return shipping
- Change of mind (for example, you ordered the wrong size or no longer need the item): you pay the return shipping, and we refund the item price once the return arrives unopened.
- Damaged, defective, wrong item, or not as described: we pay the return shipping. We will send you a prepaid return label, or refund you without a return when the problem is clear from photos.
How to start a return
Contact us through the Contact page on this site, or email james@oobiz.co, with your order number and the reason for the return. We will reply with the return address and instructions. Items sent back without first requesting a return cannot be accepted.
Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or incorrect.
Refunds
We will let you know once we have received and inspected your return. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few more days to post it. If you have not received your refund after 15 business days, please contact us.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.