Shipping policy

Where we ship

We ship from the United States to:

  • United States: all 50 states and Washington, D.C.; Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands; the Federated States of Micronesia, the Marshall Islands and Palau; and APO/FPO/DPO military addresses.
  • 27 other countries and regions: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom. Many of our products are not available for these destinations; see International orders below.

If checkout does not offer a shipping option for your address, we cannot ship there.

Processing

We ship orders within 2 business days (Monday to Friday, excluding U.S. federal holidays) after payment is confirmed. Orders ship from our U.S. warehouse in discreet plain outer packaging. When your order ships, we email you a tracking number.

U.S. shipping options

The options available for your order, and their prices, are shown at checkout before you pay.

  • Free Standard Shipping (USPS Ground Advantage): free on every U.S. order, with no minimum. USPS estimates delivery in 2 to 5 business days after the package ships.
  • Express: a paid option at $10.00, offered on orders of $50.00 or less. Orders over $50.00 ship with Free Standard Shipping.

Delivery times are carrier estimates. Use the tracking link in your shipping confirmation email to follow your package.

International orders

  • Orders to the 27 countries and regions listed above are processed through Shopify Managed Markets. Prices and your checkout total are shown in your local currency, and import duties and taxes are included at checkout.
  • Product availability varies by country. Many of our products, including condoms, may not be available for delivery outside the United States. A product that is not available for your country cannot be purchased for delivery there.
  • International shipping options and rates are calculated at checkout for your address and order.
  • For returns, see our Refund policy.

Address changes

Please check your shipping address before you pay. If it needs to change, contact us right away with your order number. Once a package has shipped, we may not be able to redirect it.

Lost or damaged packages

If your tracking stops updating, or your package arrives damaged, contact us with your order number and photos of any damage. Damaged items are covered by our Refund policy.

Questions

Email james@oobiz.co or visit our Contact page.